Customer voice
What shoppers ask for that you don't have.
Every day your teams hear what customers wanted and walked out without. Customer voice captures those requests as they happen, then themes and ranks them, so you can see where real demand is outrunning your range, your sizes, or your stock — the demand signal that rarely reaches head office, finally in plain view.
What it does
Captured at the sourceTeams log what shoppers asked for in the end-of-day close and on store visits, down to the exact style, colour and size you were missing.
Themed automaticallyRequests group into clear themes — sizing and fit, stock gaps, range gaps, conversion blockers, service — so patterns surface instead of one-off comments.
Ranked by where it hurtsVoice hotspots show which stores raise each issue most, and which themes repeat across the network versus a single door.
Missed-sale evidenceWhen a request was a genuine lost sale, it is captured with the reason and, where known, the competitor the customer chose instead.
Grounded in the floor's wordsEvery theme traces back to the real store note and date behind it.
How it works
As teams close the day, Campora prompts them for what customers asked for that you couldn't satisfy, and lets them pick the precise style and size from your catalogue. Those requests are read each day, sorted into themes, and tracked as they repeat across stores and weeks.
Works with